SSL
teleMates Australian Telecommunication Service Provider

Fixed Wire FAQ's

teleMates Fixed Wire PSTN FAQ’s
This easy guide is designed to answer any questions you may have regarding fixed wire services.


What is a fixed wire service?
What types of fixed wire services are available?
What are the main types of telephone calls that can be made on a fixed wire service?
What is Service and Equipment?
What other Service and Equipment charges are available?
Will I keep the same telephone number if I bring my telephone service over from another telephone company?
Can I churn my telephone service which is connected via Optusvision cabling to teleMates?
Who do I contact if I have a fault with my service?
Will a Telstra Retail customer be provided with quicker fault rectification than a teleMates client?
Can teleMates assist if I decide to relocate premises?
Do I have to be a Telstra customer to relocate my services?
Can I still churn my telephone services to teleMates if they have been disconnected by my previous provider?
Is Telstra Messagebank 101 available through teleMates?
What other services can be activated to my telephone service to enhance the performance?




What is a fixed wire service?
A fixed wire service is any service connected to your premises via cabling from a local telephone exchange.

TOP

What types of fixed wire services are available?
There are two types of fixed wire services available:
1. PSTN: Public Switch Telephone Network is the most common form of service which has been available on the Australian market for many years. This is the standard service you find in most homes and small businesses.
2. ISDN: Integrated Services Digital Network service gives you integrated digital access to voice and data networks. It is made up of a digital transmission circuit between your premises and the local ISDN exchange. ISDN services are commonly used by business customers with a PABX system. ISDN can also be used in homes where ADSL is unavailable and there is a requirement for an Internet connection which is faster than a standard dial up service.

TOP

What are the main types of telephone calls that can be made on a fixed wire service?
There are main categories of telephone calls which can be made from a fixed wire service:
Local Calls: are any calls made from your telephone service to another service which is located within your local call area group. This local call group is different for each customer and is the same amongst most telephone providers in Australia.
National Calls: are also known as "Long Distance" or "STD calls". These calls are any calls which terminate outside of your local area. These calls are usually charged by the duration of the call.
Mobile Calls: are calls which have terminated to a mobile phone within Australia. This could be on the Telstra, Optus, Vodafone, Orange and 3 mobile networks.
International Calls: are calls which have been made to any international destination outside of Australia.
Other Calls: this call category includes the following:
  • Operator assisted calls
  • Calls to 13, 1300 & 1800 numbers
  • Calls to 1900 competition lines.
  • Call connect/Directory assistance calls
  • Any other calls

TOP

What is Service and Equipment?
Service and Equipment is the monthly line rental charge for having the service connected to the telephone network. This charge pays for the on-going connection of the service and includes fault maintenance and rectification.

TOP

What other Service and Equipment charges are available?
There are many other extra service and equipment expenses. These are only charged if you request extra network services to be added to your connection. If you churn your services across to teleMates, all extra services will be maintained in the process.

TOP

Will I keep the same telephone number if I bring my telephone service over from another telephone company?
Yes you will keep the same telephone number if you churn your telephone service across to teleMates.

TOP

Can I churn my telephone service which is connected via Optusvision cabling to teleMates?
No only Optus can provide you with your telephone service as this is fixed on their cabling system.

TOP

Who do I contact if I have a fault with my service?
teleMates is your official contact point for all faults. teleMates provides superior customer service personnel who are well trained to assist with fault rectification. Should a technician be required to visit your local premises teleMates will arrange this directly with Telstra Wholesale. For information on fault rectification please see our support section.

TOP

Will a Telstra Retail customer be provided with quicker fault rectification than a teleMates client?
No, this is not correct. All technical work is performed by the same department in Telstra Wholesale. All customers will be provided with the first available appointment time to rectify your issue.

TOP

Can teleMates assist if I decide to relocate premises?
Yes, teleMates specialise in relocation of customers to a new premise. Please see our section "Relocating a Fixed Wire Service".

TOP

Do I have to be a Telstra customer to relocate my services?
No, this is not correct. teleMates can assist with all areas of your relocation and provide a personal project manager to make the process as simple as possible.

TOP

Can I still churn my telephone services to teleMates if they have been disconnected by my previous provider?
No your telephone services must be still active for teleMates to churn them to a teleMates account.

TOP

Is Telstra Messagebank 101 available through teleMates?
Messagebank 101 is not available through teleMates however all other standard Messagebank services are available. Messagebank 101 does not allow you to record your own personalised greeting.

TOP

What other services can be activated to my telephone service to enhance the performance?
There are many other available services which can be added to your service for an additional charge including the following:
Messagebank: acts as a phone answering machine on your telephone line with a personalised greeting.
Calling Number Display: Displays the telephone number of the person who is calling on your telephone display.
Line Hunt: redirects a call to the next available telephone service in your office if the mian service number is busy.
EasyCall Call Control: restricts the types of calls that can be made from your telephone service.
EasyCall Multiple Number: Provides you with a second telephone number on one telephone connection. The second telephone number has a distinctive ring.
EasyCall Smart Ring: Let’s you identify who is calling by the sound of your telephone's ring. You can select up to three distinctive rings, with up to 15 numbers per ring sound.
There are many other options available. If there is something else you require please feel free to contact our customer service team.

TOP
Special Promotion for you
bottom