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Fixed Wire PSTN Other Support Information

Other Support Information
The following are handy codes you may require on your fixed wire service:

Call Forward

1.Call Forward Immediate

Turn On
To divert all incoming calls to your service:

Lift Handset * 21 Telephone Number # Hang Up


Turn Off

To cancel the Call Forward Immediate function: Lift Handset # 21 # Hang Up










2.Call Forward Busy

Turn On
To divert all incoming calls if your service is busy:

Lift Handset * 24 Telephone Number # Hang up

Turn Off
To cancel the Call Forward Busy function:

Lift Handset # 24 # Hang Up

Check If Active
To check if Call Forward Busy is active:

Lift Handset * # 24 # Announcement








 

 

 







3.Call Forward No Answer

Turn On
To divert all incoming calls if your service is busy:

Lift Handset * 61 Telephone Number # Hang up

Turn on and set time
To divert all incoming calls if your service is busy:

Lift Handset * 61 Telephone Number * Time in seconds # Hang up

Turn Off
To cancel the Call Forward No Answer function:

Lift Handset # 61 # Hang Up

Check If Active
To check if Call Forward No Answer is active:

Lift Handset * # 61 # Announcement

 

 

 




















Call Waiting
Call waiting is designed to notify you if another caller is attempting to call you, whist you are on another call. A low level beeping noise will be audible through your handset whilst you are on another call.

Turn On
To turn ON call waiting, lift your telephone handset and type * 43 #

Turn Off
To turn OFF call waiting,lift your telephone handset and type # 43 #








Call Return

To retrieve your last unanswered call:

Lift Handset * 10 # Announcement

The missed call telephone number will be read back.

If the telephone number is silent or restricted you will not be informed the number.









Service Number Identification

To identify the telephone number on a telephone line,

Lift Handset 12722123 Announcement


The automated operator will read back the telephone number.







Long Distance Provider

To identify the network your long distance calls are pre-selected:

Lift Handset 12711 Announcement


An automated voice operator will inform you of the network.









1900 Service Number Registry
This service is designed to provide assistance to the general public with the operation of 1900 premium services. If you have been charged for a call to a 1900 service and would like to identify what the service number was for, please call: 1800 035 055


An operator will inform you of the type of service a 1900 number is providing.

Do Not Call Register
You can list your home, personal mobile or fax number to reduce telemarketing calls. Registration is free.

Once your numbers are listed on the register, telemarketers and fax marketers must not contact you.

Some groups can still contact you after you register. These include charities, research companies, political parties and educational institutions.

The Do Not Call Register is managed by the Australian Communications and Media Authority on behalf of the Australian Government.

Further information is available at the following link: Click Here to go Donotcall.Gov.Au
You can also download the registration form at: Download Do Not Call Register Form


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