teleMates Australian Telecommunication Service Provider
Customer Service:
1800 777 055

02 8275 8500

Postal Address:
TeleMates Australia Pty Ltd
Level 7, 80 Pacific Highway
North Sydney NSW 2060
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Hours of Operation
General Customer Service
9am to 9pm Mon-Fri (Sydney Time)
9am to 6pm Sat  (Sydney Time)
Faults and Technical Support
Available 24 hours 7 days per week.

Download “Direct Debit Form” here.

If you are contacting TeleMates regarding an existing account or service you must ensure you are the account holder or an authorised contact pre-approved on the account. TeleMates will not allow third party access to an account as per the Privacy ACT.

If you would like to appoint an Authorised Representative to have access to your TeleMates account you may either :

 • Contact Telemates on 1800 777 055 and add the Authorised Representative as a contact on your account
 • Fill out the following form “Appoint an Authorised Representative

If you would like to send an email to teleMates please enter your details in the form below:
Full Name* : 
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Priority Support
on Email!

We monitor all emails 24/7.
Send us an email using this form
or send an email
directly to
[email protected]