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teleMates Australian Telecommunication Service Provider
Bundled Unlimited Internet & Phone Terms & Conditions


  • Pricing current as at 1/9/2012
  • All prices above are quoted including GST.
  • Telemates Standard Terms and Conditions, Internet Terms and Fair Usage Policy apply.
  • Monthly Access fee charged monthly in advance on the 1st of the month. If you leave midway through a month the access fee will be lost.
  • Timed calls are billed in 60 second increments.
  • Rates quoted are for standard PSTN phone lines and are not available on ISDN services.
  • Calls to 1300 numbers are 35 cents per call.
  • 1300, Premium 1900 and other calls are exluded from the 89, 99 & 149 Bundle price.
  • Additional servics such as Line Hunt, Messagebank and Calling Number Display are charged in addition to the monthly access fee.
  • Installation/transfer fees are as follows:
    –  TeleMates ON-Net: Free
    –  TeleMates OFF-Net: $72
    –  Transfer/Fast Churn: $39
  • Pricing based on TeleMates On-Net services. $20 per month surcharge applies to OFF-Net customers.
  • 12-month minimum term $99 set up fee. Early termination fee $299.
  • 24-month minimum term has no set up fee for On-Net services. Early Termination fee $299.
  • Static IP Address is provided. Additional Static IP Addresses are available for $2.50 each per month.
  • No excess data charges.
  • Charges based on exchange zoning. On-Net covers most metro areas. Off-Net services are generally regional located areas. See zoning checker on website for further details.
  • The actual speeds may vary due to many factors such as the distance from your local telephone exchange,the quality of your copper phone line and broadband equipment. Also may vary based on the connection speed of end content/website.
  • Email addresses are not included.
  • We can provide a variety of modems for an additional fee. See website for details.
  • Lead time of approximately 3 – 5 working days for installation.
  • Incorrect Call Out fee of $300 applies for faults where no fault is found or fault is with CPE &/or building cabling.
  • Minimum cost on a 12 month agreement (excluding setup and transfer fees):
    –  $89 Local: $1068
    –  $99 Local & LD: $1188
    –  $149 Everything: $1788
  • Minimum cost on a 24 month agreement (excluding setup and transfer fees):
    –  $89 Local: $2136
    –  $99 Local & LD: $2376
    –  $149 Everything: $3576
  • If you cancel your bundle or one of the services early, move/transfer to another provider or change plan before your bundle has ended:
    –  You will be charged an early termination fee of $299
    –  Your bundle benefits will be lost and standard charges will apply.
  • The Internet service provided is for general home and business use and is prohibited for use with:
    –  Peer to peer file sharing
    –  Gaming
    –  Illegal downloads and activities
    –  Breaching copyright law Any service found to be in breach will be terminated or restricted for access including shaping of services.
  • Any service found to be in breach will be terminated or restricted for access including shaping of services.
Package Value
Please also see our special Bundled Internet & Phone deals
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