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teleMates Australian Telecommunication Service Provider
Unlimited ADSL2+ Customer Terms & Conditions


  • Pricing current as at 1/1/2012
  • All prices above are quoted including GST.
  • Monthly Access fee charged monthly in advance on the 1st of the month.
  • 12-month minimum term requires $99 set up fee. Early termination fee $299.
  • 24-month minimum term has no set up fee for On-Net services. Early Termination fee $299.
  • Static IP Address is provided. Additional Static IP Addresses are available for $2.50 each per month.
  • No excess data charges.
  • Charges based on exchange zoning. On-Net covers most metro areas. Off-Net services are generally located in regional areas. See availability checker on website for further details.
  • The actual speeds may vary due to many factors such as the distance from your local telephone exchange, the quality of your copper phone line and broadband equipment. Also may vary based on the connection speed of end content/website.
  • Email addresses are not included.
  • We can provide a variety of modems for an additional fee. See website for details.
  • Lead time of approximately 3 – 5 working days for installation.
  • Incorrect Call Out fee of $300 applies for faults where no fault is found or fault is with CPE &/or building cabling.
  • teleMates Standard Terms & Conditions and Internet Terms and Conditions apply.
  • Minimum cost on 12 Month agreements (excluding setup and transfer costs)
    –  TeleMates On-Net :
       • Unlimited: Standalone=$1188 Bundled=$708
    –  TeleMates Off-Net :
       • Unlimited: Standalone=$1308 Bundled=$948
  • Minimum cost on 24 Month agreements (excluding setup and transfer costs)
    –  TeleMates On-Net :
       • Unlimited: Standalone=$2376 Bundled=$1416
    –  TeleMates Off-Net :
       • Unlimited: Standalone=$2616 Bundled=$1896
  • If you cancel your bundle or one of the services early, move/transfer to another provider or change plan before your bundle has ended:
    –  You will be charged an early termination fee of $299
    –  Your bundle benefits will be lost and standard charges will apply.
  • The Internet service provided is for general home and business use and is prohibited for use with:
    –  Peer to peer file sharing
    –  Gaming
    –  Illegal downloads and activities
    –  Breaching copyright law
    Any service found to be in breach will be terminated or restricted for access including shaping of services.
Package Value
Please also see our special Bundled Internet & Phone deals
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